Return Policy

Return & Refund Policy

Thank you for shopping at AxoriaStore.com. We want you to be completely satisfied with your purchase. Please read our policy below.

Order Cancellation

If your order has been paid and you need to change or cancel it, you must contact us within 1 hour of placing the order.

Once the packaging and shipping process has started, the order can no longer be cancelled.

Refunds

We offer a 100% money-back guarantee on products that are defective or damaged during shipping.

If you receive a damaged or defective item:

  • Contact us immediately

  • We will provide a return address

  • You may choose between a replacement or a full refund

If you are not satisfied with your order, please contact our support team and we will do our best to assist you.

Return Shipping Costs

Customers are responsible for return shipping costs, unless the item is defective or damaged upon arrival.

Non-Refundable Situations

We do not issue refunds if:

  • The order does not arrive due to incorrect information provided by the customer (e.g., wrong shipping address)

Return Policy (30 Days)

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Additionally, refund requests can be submitted within 15 days after the guaranteed delivery period (45 days) has expired.

For all refund or return requests, please contact us at:
info@axoriastore.com

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong product

We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items

  • Gift cards

If you have questions about your specific item, please contact us.

Exchanges

The fastest way to get a replacement is to:

  1. Return the original item

  2. Once approved, place a new order

Processing of Refunds

Once we receive and inspect your return:

  • We will notify you of the approval status

  • If approved, the refund will be issued to your original payment method

Please note: It may take several business days for your bank or credit card provider to process and post the refund.